Questions, answered clearly
Frequently Asked Questions
Everything you need to know about international flight booking, business class, payment methods, and travel advisor support.
1. Flight Booking & Routes / 机票与航线预订
How does the booking process work?
You share your route and preferences, a consultant compares suitable options, and we explain the fare conditions before you confirm. Ticketing takes place only after you approve the itinerary and payment details.
How will I receive my ticket?
After ticketing, we send your e-ticket and itinerary details through the agreed contact channel, such as email or WhatsApp.
Why can routes or prices differ from an airline website?
Different channels can show different inventory, fare conditions, connection combinations or service fees. We explain what is included so you can compare the full option, not only the headline price.
2. Business & First Class Deals / 商务舱与头等舱特惠
How do you obtain competitive business class pricing?
We work directly with major international carriers and Global Distribution Systems (GDS) to access specialized consolidator inventory, unpublished fares, and route optimization deals for long-haul routes across US, Europe, Australia and Asia.
Are seat assignments and lounge access included for Business Class?
Yes. All standard business class benefits—such as priority check-in, lie-flat seats, airport lounge access, and generous baggage allowance—are fully included based on the airline's specific fare class rules.
3. Verification, Payment & Trust / 真实资质与付款保障
How do I make payment?
Payment details are discussed and agreed with your consultant before any charges are made. We explain the method, timing and what the payment covers before you confirm.
How can I verify YunYi Travel's company information?
You are welcome to ask our team for company documentation, business registration details or credential information before making any payment. You can also verify our official 8-digit IATA numeric code 08352385 on IATA.org.
4. Changes, Cancellations & After-Sales Support / 退改签与售后跟进
Can I get help after my ticket is issued?
Yes. Contact your consultant when you need help understanding an itinerary change or the next step. Support depends on the ticket and airline rules, which we will explain as clearly as possible.
What happens if my itinerary changes?
Contact your consultant as soon as possible. We will check the change conditions for your ticket and explain your options clearly before any action is taken.
Can I book hotels and flights together?
Yes. We can add hotels, resorts and broader travel planning around your flight when that makes the trip simpler.